FAQ’s

How long have you been operating for?

FurMumma was established in February 2018.

What qualifications do you have?

We are trained in pet first aid and CPR through PetTech and regularly attend up-to-date, local, specialised workshops and training including joint and mobility care for senior pets, understanding anxiety in animals and dog bite prevention.

How do I find out your availability?

Send us a booking enquiry and we will respond within 24 hours.

Can you come to my house to meet my pets before our booking? Can I have a tour of where they will be staying?

We offer all new clients a complimentary meet and greet. For home visit and dog walking bookings, we will come to your home. For boarding bookings, you can bring your dog to our home. We usually schedule this 2-6 weeks before hand.

I’ve already had a meet and greet but it’s been a while since I’ve booked and my pets routine has changed/we’ve moved house. Can I book another meet and greet?

Yes, you can! The initial meet and greet is complimentary but you can book a follow up meet and greet at $30 for 30 minutes.

What age does my puppy need to be for boarding?

Puppies need to have completed their 3 vaccinations (preferably C3 + C5 for full protection) which typically happen around 8, 12 and 16 weeks. Therefore, we can take puppies from 16 weeks!

Does my dog have to be crated during their boarding stay?

All of our guests (and our own dogs) are crated at night for sleeping and sometimes during the day when required. This is to keep them, our pets and our home safe and undamaged. We always work with our guests to ensure they are comfortable. We encourage pet parents to bring their pets beds, blankets, toys and anything that will make it feel like a real home away from home with us!

How do I pay for services?

We accept payment by direct deposit or cash. You can find out bank details on the bottom of your invoices.

When do I pay for services?

Payment it due by (on or before) the service start date.

Can I have a discount for multiple bookings or longer periods of boarding?

At this stage, we do not offer discounts however we do reward our clients with our ‘client of the month’ where we randomly draw a client who has booked services during the month to receive a $20 credit to use towards their next booking.

What is your cancellation policy?

Less than 24 hours notice: Full service cost payable for entire booking.
24-48 hours notice: 50% service cost payable for entire booking.
More than 48 hours notice: No charge.
For Christmas, Easter and all public holidays bookings, less than 72 hours hours notice: Full service cost payable for entire booking.

What if I leave later or arrive home earlier than my booking?

Bookings are made to plan for Pet Sitter availability for your requested dates. Therefore, client’s returning home early or departing later than the original booked period will be required to pay for the full booking amount of time. No amount of money will be refunded or credited after a booking dates have been reserved for Client.

Do you offer long haul or interstate pet transportation?

Yes, our pet taxi service is very flexible and we can assist with interstate travel. We’ve helped clients relocate their pets to Emerald Beach and Coffs Harbour. Please contact us well in advance to arrange so we can be sure to have a staff member blocked out for the dates needed.

Do you offer dog training?

No, we don’t. We don’t have any qualifications in dog training however we do maintain training and encourage good manners during our services.

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