FAQ’s

How long have you been operating for?

FurMumma was established in February 2018.

What qualifications do you have?

We are trained in pet first aid and CPR through PetTech and regularly attend up-to-date, local, specialised workshops and training including joint and mobility care for senior pets, understanding anxiety in animals and dog bite prevention.

How do I find out your availability?

Send us a booking enquiry and we will respond within 24 hours.

Can you come to my house to meet my pets before our booking? Can I have a tour of where they will be staying?

We offer all new clients a complimentary meet and greet. For home visit and dog walking bookings, we will come to your home. For boarding bookings, you can bring your dog to our home. We usually schedule this 2-6 weeks before hand.

I’ve already had a meet and greet but it’s been a while since I’ve booked and my pets routine has changed/we’ve moved house. Can I book another meet and greet?

Yes, you can! The initial meet and greet is complimentary but you can book a follow up meet and greet at $30 for 30 minutes.

What age does my puppy need to be for boarding?

Puppies need to have completed their 3 vaccinations (preferably C3 + C5 for full protection) which typically happen around 8, 12 and 16 weeks. Therefore, we can take puppies from 16 weeks!

How do I pay for services?

We accept payment by direct deposit or cash. You can find out bank details on the bottom of your invoices.

When do I pay for services?

Payment it due by (on or before) the service start date.

Can I have a discount for multiple bookings or longer periods of boarding?

At this stage, we do not offer discounts however we do reward our clients with our ‘client of the month’ where we randomly draw a client who has booked services during the month to receive a $20 credit to use towards their next booking.

Do you offer long haul or interstate pet transportation?

Yes, our pet taxi service is very flexible and we can assist with interstate travel. We’ve helped clients relocate their pets to Emerald Beach and Coffs Harbour. Please contact us well in advance to arrange so we can be sure to have a staff member blocked out for the dates needed.

Do you offer dog training?

No, we don’t. We don’t have any qualifications in dog training however we do maintain training and encourage good manners during our services.

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